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Warranty
Returns and Refunds
We will require notification within 5 working days of date of purchase or delivery for any returns to be considered, will only accept returns of certain products.
All returned products must be in excellent, unused brand-new condition and in their original undamaged packaging with all manuals and any accessories included at time of purchase. Returns must be accompanied by proof of purchase this is either a Trade Me receipt or invoice.
The cost of freight for the returned product is at the expense of the purchaser.
What cannot be returned?
Due to health and hygiene reasons we are unable to accept returns of any of the following products:
• Incontinence products (disposable pads, underwear, bedding)
• Toilet products (any)
• Bathroom seating and personal cleaning products (any)
Costs for returns?
We reserve the right to charge an administration fee for returned goods. This will be up to $25.
The cost of freight for the returned product is at the expense of the purchaser.
Warranties
All the equipment we sell is guaranteed to be up to international quality and safety standards such as CE and ISO. This means you can buy from us knowing you will receive a quality product that is sold and dispatched in New Zealand. In the unlikely event of a problem a 1-year warranty is given for all new products. In addition to the standard 1-year warranty, some of our larger items (mobility scooters) include a 2 or 3-year manufacturer warranty. (Please check your owner’s manual for full details on manufacturer warranties).
Please contact us immediately via our return form. If your warranty claim is accepted as per the terms of the warranty, we will repair or replace the product as per the Consumer Guarantees Act 1993.
The warranty period commences from the date of purchase. The warranty covers faulty materials, product defects, and faulty workmanship.
The warranty does not include damage resulting from normal wear and tear, incorrect use of the product, or abuse or misuse of the product.
We will require a reasonable amount of time to assess a warranty claim which may involve sending away any faulty parts for assessment by the manufacturer.
Warranties cover manufacturing defects, please note that the guarantee does not cover faults arising from:
• Normal wear and tear
• Accidental damage or mistreatment