If goods are faulty we will meet our obligations under the Consumer Guarantees Act but proof of purchase is required. Faulty goods must be returned to us as soon as possible.

Products must be returned with all accessories. Warranty cover does not include damage caused by operating the equipment in a way, which is outside the described instructions.

Warranty cover does not include damage caused by accidents, misuse, neglect and lack of maintenance, usual wear and tear, natural disaster or any other external causes.

If the item has been modified, changed or tampered with by a person (or persons) not authorized by the seller to provide service (which does not include standard periodic maintenance), in all such cases the warranty is considered void.

PROCESS:

If you have a defective or damaged item, please contact us immediately:

Notify us by email.

The following information is required to enable to us determine the best resolution: Reference Number, and description of the fault or damage (photos or videos is ideal).

Most of the issues can be easily resolved by step by step instructions communicated by email, for more complex issues our Technical Team will discuss the best solution for you. You may be required to return the goods to our Auckland office.

The buyer is accountable to make sure the goods is firmly packaged to avoid any damage during the return process.