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Warranty
In Stock’s warranty policy covers our products for 12 months (or otherwise stated upon sales) from the purchase date, for residential customers only. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.
If the goods are being purchased for a business purpose then the purchaser acknowledges that the Consumer Guarantees Act will not apply.
Unless otherwise stated (e.g. office chair), all of our products are designed for home / residential purpose only. If the goods are being purchased for a business purpose, please inquiry about warranty term prior to your purchase.
If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution.
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We may decide to repair, replace or refund the product in case of a valid warranty claim.
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Warranty period starts from the date of purchase, not the unpack date or any other dates. Repair or replace does not extend this period.
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Product that is returned under warranty must be able to show the problem. In some circumstances where returning a product to us is obviously unsuitable, we may not require you to return the product.
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Warranty settlement - in some cases, if both you and us agree to settle a product issue with partial refund, our warranty responsibility to this particular product is waived from the date this agreement is reached.
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After a full refund for a particular product, buyer must stop using and dispose that product immediately. We will not be responsible for anything that happens after we issue a full refund.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by In Stock. Your rights set up by this Act is fully supported by us, unless both parties (you and us) have reached an agreement otherwise. This Act does not apply to trade customers (who buy products with an intention of using them in a business). Trade customers are protected by Fair Trading Act 1986.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act.
The Consumer Guarantee Act sets out minimum standards for goods sold by In Stock. Your rights set up by this Act is fully supported by us, unless both parties (you and us) have reached an agreement otherwise. This Act does not apply to trade customers (who buy products with an intention of using them in a business). Trade customers are protected by Fair Trading Act 1986.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act.