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Warranty
Warranty policy
1. General Warranty
All of our products come with a Repair or Replace Warranty. If any product you purchased from Kool Zone doesn't meet the quality standard, we'll be more than happy to sort this out for you.
Please note we do not refund if change of mind, so please choose carefully.
2. The Small Print Version
The New Zealand Consumer Guarantees Act (1993) as well as other laws in the jurisdiction guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Kool Zone products sold in New Zealand.
For products sold in New Zealand, these guarantees cannot be modified nor excluded by any contract, except in those circumstances contemplated by section 43 (2) of the New Zealand Consumer Guarantees Act.
You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality. You are also entitled to a replacement or refund for a major failure of the goods. What constitutes a major failure is an objective test of reasonableness and is not an individual consumer’s point of view, where the purpose of the product cannot be regained by repair or replacement.
3. WARRANTY PERIOD
The period in which the Warranty is valid for is specific to each product, 90 Days (ordinary days, not working days) UNLESS otherwise stated, or where an extended warranty has been purchased along with the Original Product. Products identified and advertised as Final Clearance will not be accepted for returns or exchange, unless faulty.
4. WARRANTY EXCLUSIONS
A. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression, subject to paragraph D below), theft, vermin or insect infestation.
B. This Warranty does not cover damage caused by:
- misuse or abusive use of the Kool Zone product, including physical abuse;
- incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Kool Zone product);
- improper installation;
- incorrect or improper maintenance or failure to maintain the Kool Zone product;
- failure to clean or improper cleaning of the product;
- incorrect voltage or non-authorized electrical connections;
- adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Kool Zone's and sometimes the purchaser's control;
- exposure to excessive heat, moisture or dampness;
- exposure to abnormally corrosive conditions;
- use of non authorized/non-standard, defective or incompatible parts;
- password setting/ resetting and computer virus;
- repair, modification or other work carried out on the Kool Zone product OTHER than work authorized by Kool Zone; and
- any damage caused by sim cards where the product is not specifically designed to accept them.
C. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.
D. This Warranty does not cover any defects not notified to Kool Zone within the Warranty Period, however, you may also have statutory rights outside of the Warranty Period.
E. This Warranty is void should the product purchased have been meddled with, dismantled or disassembled in any way by the purchaser or a third party.