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Warranty
Warranty
From the date of purchase, we offer a 3 month (90 day) repair or replace warranty but do not provide refunds. This is applicable to bats that are prepared by us before it’s put to regular use. For English Willow bats that are prepared by us and if they break horizontally i.e. "across the face" in the playing area below the front stickers within the first 3 months due to manufacturing fault, then we will repair or replace it for free.
Repair or Replace option will be at our sole discretion. We highly recommend that all bats are knocked in and bat facing put on them before using them. We provide this service to oil and knock in the bats. This ensures the bats are ready to play and is a safe and proven method that replicates mallet knocking.
The warranty does not include issues or damage to edges (both inside and/or outside), toe cracks or handle breakages as that can be caused due to playing with inappropriate / hard balls, hitting a yorker or bat impacting the ground while doing so or improper grounding between running between the wickets, or by leaving the bat in car boot as that dries the willow.
Damage caused due to usage associated with facing bowling machine balls is also not included as it is not a manufacturing fault.
Repair and replacement does not include additions or enhancements done on the bat like bat being sanded down to reduce weight.
If it is decided to replace the bat, the costs associated with knocking in and/or adding the anti-scruff face on the new bat may be charged to the customer.
What is the warranty on Hockey Sticks?
From the date of purchase, we offer a 12 month repair or replace warranty for carbon fiber sticks that are 36" and above.
Wood and fiber glass sticks have a 3 month warranty from date of purchase.
We do not provide refunds.
Warranty is applicable if a stick breaks in half provided it is not an intentional damage or breakage due to stick hitting against another stick or impact against a goal post or ground.
Warranty claim will be approved only after inspection by us.
In the field of play while at practice or playing competitively, hockey sticks can hit on each other or against a hard surface and sometimes the surface colour / top layer may chip, however, and it is important to know that this is merely cosmetic and does not impact or affect how the stick plays or compromise the performance in any way.
The warranty does not cover surface chips in the finish and we do not offer repair, replacement or refund of sticks because of the chips which can be due to hacking or impact with other hard surface.
From the date of purchase, we offer a 3 month (90 day) repair or replace warranty and do not provide refunds for gloves, batting pads and kit bags.
The repair or replace warranty covers manufacturing faults only.
Tear or rips caused due to friction with the ball seam, rough use, slides, diving etc is not a manufacturing fault and not covered under warranty.
Kit bag zip is not included in the warranty at all.