- Living Culture >
- Warranty
Warranty
Generally all products at Living Culture have at least a 12months warranty. Contact us within the warranty period if you encounter any problems associated with the product.
To return a product, the customer needs to cover their postage and we will cover ours.
A faulty item must be returned within 7 days upon a mutual agreement on the return by both parties.
Upon return, Living Culture or the local distributor/manufacturer will test the faulty unit and if found to be faulty, will repair or replace the damaged or faulty goods.
If the product cannot be repaired or exchanged for a similar item, a store credit or a full refund (including shipping) will be provided.
Refunds will be processed via the method of payment; refund to credit cards will incur a processing fee deduction on refunds. Please be aware that bank clearance times vary and there may be some delay before funds appear in your account.
All warranties are considered void in the case of unauthorised repairs to the item(s).