- Oak Furniture Store >
- Warranty
Warranty
GUARANTEES AND CLAIMS UNDER GUARANTEE
1. Warranty Woods guarantees to repair or replace any product with a manufacturing or material defect of Oak Furniture Store & Sofas and structure of aluminium outdoor furniture for a period of two years and one year for the outdoor rattan wicker from date of purchase. This is provided that the defect is not a result of normal wear and tear, or a natural characteristic of the material used. The warranty does not cover products used for commercial purposes.
2. Care & Maintenance Woods takes great care to manufacturing high quality furniture. Just a little care and attention is needed to keep them looking their best. When choosing your furniture, please be aware of the environment it will be used in. Direct sunlight, heat sources, pets, humidity, etc. can all affect the performance and longevity of furniture. Selecting the right materials for the right setting will ensure yours is up to the challenge.
3. In General Common sense goes a long way. Lift furniture, don’t drag it. Avoid unnecessary sun exposure. Don’t sit on the arms or back of lounge suites or tip back on dining chairs. Use floor protectors on the underneath of furniture (e.g. tables and chairs) to minimise floor marking. Use coasters and placemats to protect surfaces from heat and moisture, water or any chemical products
a. Fabric Vacuum fabrics on a weekly basis using a soft brush nozzle to remove dust and dirt that can act as abrasives on the fabric fibres. Treat spills and stains as soon as possible and follow the upholstery care instructions label attached to the furniture. Contact a specialist fabric cleaner for professional cleaning when needed. Protect fabric from direct sunlight to prevent colour fading.
b. Polyurethane (PU) Fabric As with fabric and leather dust PU regularly with a soft cloth. Wipe up spills immediately by blotting with a cloth. If needed dampen a cloth with a weak solution of mild soap, liquid hand wash or fabric soap. Wipe down the surface and then dry. DO NOT use detergent or other cleaners. Protect from sunlight and direct heat sources.
c. Outdoor Cushions Where possible rotate and plump loose fill cushions (fibre fill, kapok, down, foam chip etc.) regularly for even wear. It is normal for cushion fillings to settle and seat foams to soften over time. Loose covers are designed for a relaxed look and feel, and therefore it is natural for there to be some movement. Scatter cushion inserts can be invigorated by laying them out in the sun to air. Make sure to use the Rain/UV cover for protection of your outdoor furniture and cushion fabrics, as the rain and UV can cause any fabric seriously colour faded!
d. Outdoor PE Rattan Wicker Although synthetic rattan materiel is designed for using under outdoor environment, but they still need your good care of it. The PE Rattan Wicker is made of plastic material, which can be melted under a certain degree of temperature. Under the NZ special UV environment, The direct sunlight on metal material can be over 100 degrees in the hot summer time, which is hot enough to break the PE rattan, so we strongly recommend the outdoor furniture not to be positioned under the direct sun lighting during the summer time for over few months, it is always good to be positioned under a garden shade or use a cover when not in use.
d. Timber Regularly wipe down timber with a damp cloth to remove dust and dirt and towel dry. Our timber care products are highly recommended on wax or lacquer finished timber. Do not wet down or leave spills to sit on timber surfaces. Avoid contact with liquids, heat and any chemical products. Abrasive cleaning products are not recommended. Keep out of direct or reflective sunlight. If furniture is in direct sunlight timber will gradually change colour; move items like vases around to prevent marks developing.
e. Lacquer Wipe up spills with a damp dry cloth straight away, any chemical cleaning liquids are strictly prohibited. When cleaning make sure to use a non-abrasive cloth. Do not rub at the surface as this can cause scratching. Only use a our recommended cleaning and waxing products for maintenance and protection purpose.
2. Care & Maintenance Woods takes great care to manufacturing high quality furniture. Just a little care and attention is needed to keep them looking their best. When choosing your furniture, please be aware of the environment it will be used in. Direct sunlight, heat sources, pets, humidity, etc. can all affect the performance and longevity of furniture. Selecting the right materials for the right setting will ensure yours is up to the challenge.
3. In General Common sense goes a long way. Lift furniture, don’t drag it. Avoid unnecessary sun exposure. Don’t sit on the arms or back of lounge suites or tip back on dining chairs. Use floor protectors on the underneath of furniture (e.g. tables and chairs) to minimise floor marking. Use coasters and placemats to protect surfaces from heat and moisture, water or any chemical products
a. Fabric Vacuum fabrics on a weekly basis using a soft brush nozzle to remove dust and dirt that can act as abrasives on the fabric fibres. Treat spills and stains as soon as possible and follow the upholstery care instructions label attached to the furniture. Contact a specialist fabric cleaner for professional cleaning when needed. Protect fabric from direct sunlight to prevent colour fading.
b. Polyurethane (PU) Fabric As with fabric and leather dust PU regularly with a soft cloth. Wipe up spills immediately by blotting with a cloth. If needed dampen a cloth with a weak solution of mild soap, liquid hand wash or fabric soap. Wipe down the surface and then dry. DO NOT use detergent or other cleaners. Protect from sunlight and direct heat sources.
c. Outdoor Cushions Where possible rotate and plump loose fill cushions (fibre fill, kapok, down, foam chip etc.) regularly for even wear. It is normal for cushion fillings to settle and seat foams to soften over time. Loose covers are designed for a relaxed look and feel, and therefore it is natural for there to be some movement. Scatter cushion inserts can be invigorated by laying them out in the sun to air. Make sure to use the Rain/UV cover for protection of your outdoor furniture and cushion fabrics, as the rain and UV can cause any fabric seriously colour faded!
d. Outdoor PE Rattan Wicker Although synthetic rattan materiel is designed for using under outdoor environment, but they still need your good care of it. The PE Rattan Wicker is made of plastic material, which can be melted under a certain degree of temperature. Under the NZ special UV environment, The direct sunlight on metal material can be over 100 degrees in the hot summer time, which is hot enough to break the PE rattan, so we strongly recommend the outdoor furniture not to be positioned under the direct sun lighting during the summer time for over few months, it is always good to be positioned under a garden shade or use a cover when not in use.
d. Timber Regularly wipe down timber with a damp cloth to remove dust and dirt and towel dry. Our timber care products are highly recommended on wax or lacquer finished timber. Do not wet down or leave spills to sit on timber surfaces. Avoid contact with liquids, heat and any chemical products. Abrasive cleaning products are not recommended. Keep out of direct or reflective sunlight. If furniture is in direct sunlight timber will gradually change colour; move items like vases around to prevent marks developing.
e. Lacquer Wipe up spills with a damp dry cloth straight away, any chemical cleaning liquids are strictly prohibited. When cleaning make sure to use a non-abrasive cloth. Do not rub at the surface as this can cause scratching. Only use a our recommended cleaning and waxing products for maintenance and protection purpose.
If you receive an incorrect or defective item, we will arrange its replacement or repair, free of charge. If a replacement is not available, or if circumstances are such that a replacement is not practical, the item will be replaced with a part that is the closest match to it. Alternatively, an allowance may be made in order for the customer to have a local repair carried out. We will send out a technician to repair any furniture where the customer claims that there is a merchandising issue. Technicians chosen are experts and can therefore identify the origin of any issues. We therefore reserve the right to ensure that a technician chosen by us to repair the item. This is to ensure that the customer has goods which are ultimately fit for their purpose. We are not liable for any indirect or direct loss of profits, or any other type of financial damage or loss which arises from damaged, wrongly delivered or defective products over and above the value of the items in question. This does not affect your statutory rights.