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Warranty
Consumer Guarantees Act
The Consumer Guarantees Act sets out certain guarantees goods have to meet. It specifies minimum rights and remedies available to you if goods fail to meet one or more of these guarantees. The Doorshed, its' warranties, and its' Terms of Sale will comply with all requirements of the Consumer Guarantees Act.
Standard Warranty and Terms of Sale
The Doorshed Limited (“the company” / “we” ) offers a standard 24 month warranty on most items excluding circumstances and items noted below (Warranty Limitations). We will repair, replace, refund the item depending on how serious the fault is. The warranty covers damage to the article and may not cover consequential losses or costs.
* The Doorshed offers an easy-return policy with money back (detailed below).
* Spare/replacement parts are often replaced free or very low cost if you’ve damaged/misplaced them and even if warranty time period has expired. When things go wrong, we’ll do our best to right them no matter who is at fault.
* When installation of replacement parts is less than a major task or does not require professionals, we may ask for you to install these.
Limitations
General. The warranty does not cover:
* Normal wear and tear
* Misuse of a product and/or use for which it was not designed
* Neglect, deliberate damage, failure to care for or maintain the product in an acceptable manner
* Unauthorised repairs or modifications
* Minor imperfections not affecting performance or decorative value
* Damage caused after removal, reinstallation that may have been caused by such
* Misuse of a product and/or use for which it was not designed
* Neglect, deliberate damage, failure to care for or maintain the product in an acceptable manner
* Unauthorised repairs or modifications
* Minor imperfections not affecting performance or decorative value
* Damage caused after removal, reinstallation that may have been caused by such
Personal Household use only. The warranty is for personal or household use. It excludes commercial/industrial, rental property and rental use.
Limited fees / costs may still apply.
* Free Warranty areas include homes in Auckland only (excluding outlining areas and Islands).
* Items to be serviced / inspected must be in a suitable (thoroughly clean) condition otherwise costs of cleaning and preparation may apply
* Items to be serviced / inspected must be in a suitable (thoroughly clean) condition otherwise costs of cleaning and preparation may apply
Installation workmanship and materials. Installations and workmanship not carried out by NZ certified home builder are excluded by the provisions of this warranty. Please ensure you obtain a comprehensive written warranty from your tradesman for all materials and workmanship completed and keep a copy of quotes, invoices, warranties and all correspondence.
Consequential loss, installation and costs are generally not covered by warranty. The Doorshed will not meet the costs of tradesmen, services, penalties or any other losses/costs whatsoever caused by any event/failure including time-to-time lateness, errors and damaged parts.
Unauthorised Repairs / Repairers. Repairs and repairers must be authorised by The Doorshed Limited otherwise their repair costs may not be covered in full by warranty. Amount covered will be assessed by The Doorshed.
Professional Installation. All goods must be installed, serviced and/or operated by a qualified experienced tradesperson.
Installations must comply with industry standards and normal practices including pre-installation inspection and checking and post-installation testing of all functions for failure. Failure to comprehensively inspect for defects/flaws before installation (and on immediate arrival) can in some circumstances limit your claim under the company warranty. This is due to the company not having control/care or custody of the product.
Not Transferable. Warranties are not transferable beyond the original purchaser.
Goods Delivery and Pick-up claims.
All deliveries require a person present to unpack and inspect delivery and sign for correct goods received in good condition and free from breakages/damage. It is advisable that they immediately open packages and inspect for signs of damage or defect and the correct goods ordered have been supplied.
Signing for goods or accepting goods without a person present may be either:
a waiver of your rights to claim for transport damage; or
a reduction of your rights to claim for faults/damage in manufacturing etc.
Do not sign “undamaged” unless you are completely satisfied with the condition of the contents in terms of breakages and damage or defect.
Signing for goods or accepting goods without a person present may be either:
a waiver of your rights to claim for transport damage; or
a reduction of your rights to claim for faults/damage in manufacturing etc.
Do not sign “undamaged” unless you are completely satisfied with the condition of the contents in terms of breakages and damage or defect.
Installation without pre-inspection for visible faults and for correct items/parts supply. Failure to comprehensively inspect for defects/flaws/correct items/in-full before installation (and on immediate arrival) can in some circumstances limit your claim under the company warranty. This is due to the company not having control/care or custody of the product after that time.