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Warranty
Our standard warranty process is as follows.
1. Contact us for warranty authorisation and provide all relevant information. We will either need photos or verification of the issue from one of our service agents.
2. For minor defects (repairable) we will either send replacement parts or refer you to one of our local service agents.
3. For major defects (not repairable) we will either replace the item or offer a refund.
We will always endeavour to repair or replace faulty goods within their warranty period. If we cannot do this within a reasonable period of time we will offer store credit or a refund. Exception may be made in the case of damage to or misuse of the item. This includes negligent operation, improper assembly, inadequate maintenance, unauthorised repairs, storm damage and modifications. Limits in cover will apply for businesses. Limitations apply to warranties around rust for sea spray zones, coastal environments as well as areas affected by industrial contamination or geothermal sulphur. Proof of purchase is required and warranties are not transferable. Freight damage or missing parts must be reported to us within 24 hours of delivery.
All warranty claims must approved by TradeHut staff
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.