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Warranty
Our products are warranted for 3 months against defective materials and workmanship; however, this does not extend to issues arising from normal wear and tear. Changes in product design, fit, or style over time, as well as any alterations made after purchase—such as dyeing, patching, or repairs by third parties—are not covered under warranty. Over time, excessive wear, extreme use, or misuse—including but not limited to sole wear, scratches, holes, discolouration, tearing, improper repairs, deformation, damage caused by sweat, moisture, or water, as well as burns from cigarettes or campfires, and stains from mud or grass—are not covered under warranty. Claims must be accompanied by proof of purchase to verify that the product was sold through an authorised retailer.
Furthermore, accidental damage—such as that caused by pets, direct heat exposure, food, arts and crafts materials, extreme weather conditions, natural disasters, playground equipment, or sharp objects—along with water damage, is not covered. Dark-colored sheepskin may experience slight dye transfer during initial wear, while lighter-colored sheepskin may absorb ink from clothing; such discolouration is not considered a defect and is therefore excluded from warranty coverage. Given that sheepskin is a natural material, slight variations in colour and texture may occur, contributing to the uniqueness and beauty of each product, and these natural characteristics, which may also affect fit and wear, are not considered defects. Additionally, sheepskin products may carry a mild natural scent; to minimise this, we recommend airing them out in a well-ventilated area.