Joyful | Trade Me

Warranty and Refunds

Standard Warranty Process

At Joyful Gift & More, we are committed to ensuring the quality and functionality of our products. Our warranty process is straightforward:

Warranty Authorization:
- Contact us to obtain warranty authorization.
- Provide all relevant information, including photos or verification of the issue from one of our service agents.
Minor Defects (Repairable):
- We will send replacement parts or refer you to one of our trusted local service agents for repairs.
Major Defects (Non-Repairable):
- We will replace the defective item or provide a refund.

We aim to repair or replace faulty goods promptly within their warranty period. If this isn’t possible within a reasonable timeframe, we will offer store credit or a refund.

Important Notes:

Exceptions apply in cases of damage or misuse, including negligent operation, improper assembly, inadequate maintenance, unauthorized repairs, storm damage, and modifications.
Coverage limitations apply for businesses, as well as items exposed to rust in sea spray zones, coastal environments, industrial contamination, or geothermal sulphur.
Proof of purchase is required for all warranty claims, which are non-transferable.
Freight damage or missing parts must be reported to us within 24 hours of delivery.

All warranty claims must be approved by Joyful Gift & More staff.

Refunds

Once we receive and inspect your return, we will notify you of the refund status. If approved:

Refunds will be processed to your original payment method.
Please note: It may take additional time for your bank or credit card company to process and post the refund.

For further questions or assistance with warranties or refunds, feel free to reach out—we’re here to help!

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Warranty and Refunds