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- Warranty And Returns
Warranty And Returns
Warranty & Replacement Policy:
The purchaser must check goods received and report any damages or faults to Back 2 Wood Demolition by e-mail within 48hrs of having received the goods. Please specify the item title and auction number. We reserve the right to refuse any claims that are made after this time frame.
Back 2 Wood Demolition does not accept any item return by COD. The return freight must be paid for entirely by the Purchaser, who must make contact with us for approval prior to returning the goods.
Refunds will only be offered where liability is accepted by the Seller and a replacement is not available.
All warranty claims must be made by the original purchaser of the item. Warranty is not transferable beyond original purchaser.
Your invoice, delivery docket, purchaser details will be required as proof of purchase.
Back 2 Wood Demolition adheres to the Consumers Guarantee Act, The Fair Trading Act and the Terms and Conditions of Trade Me.
Warranty Does Not Cover:
- Damage from freight.
- Normal wear & tear.
- Damage from using goods for a purpose for which they were not designed.
The majority of materials sold by Back 2 Wood Demolition are recycled and some goods are sold as lower grades or seconds and this is clearly noted in these auctions. Faults and damage are inherent in these grades and we do our best to describe all our products as accurately as we can.
Back 2 Wood Demolition must receive all returns within 14 days from accepted delivery. If an item is returned after the 14 days from accepted delivery, we reserve the right to refuse claims made after this time frame. Item returns to be approved and authorized by Seller before an arranged return is executed.
Refund Policy:
Second hand goods are sold in a ‘as is’ condition and all care is taken to describe them as accurately as possible. Refunds will not be offered if buyer changes their mind, or if item is 'not what you expected'. All items must be returned to us for full assessment BEFORE refund will be issued. Refunds are processed by Back 2 Wood Demolition after the goods have been fully checked and the buyer advised of the outcome by e-mail.
*Please note it is very rare that goods have been returned and a refund issued.
The purchaser must check goods received and report any damages or faults to Back 2 Wood Demolition by e-mail within 48hrs of having received the goods. Please specify the item title and auction number. We reserve the right to refuse any claims that are made after this time frame.
Back 2 Wood Demolition does not accept any item return by COD. The return freight must be paid for entirely by the Purchaser, who must make contact with us for approval prior to returning the goods.
Refunds will only be offered where liability is accepted by the Seller and a replacement is not available.
All warranty claims must be made by the original purchaser of the item. Warranty is not transferable beyond original purchaser.
Your invoice, delivery docket, purchaser details will be required as proof of purchase.
Back 2 Wood Demolition adheres to the Consumers Guarantee Act, The Fair Trading Act and the Terms and Conditions of Trade Me.
Warranty Does Not Cover:
- Damage from freight.
- Normal wear & tear.
- Damage from using goods for a purpose for which they were not designed.
The majority of materials sold by Back 2 Wood Demolition are recycled and some goods are sold as lower grades or seconds and this is clearly noted in these auctions. Faults and damage are inherent in these grades and we do our best to describe all our products as accurately as we can.
Back 2 Wood Demolition must receive all returns within 14 days from accepted delivery. If an item is returned after the 14 days from accepted delivery, we reserve the right to refuse claims made after this time frame. Item returns to be approved and authorized by Seller before an arranged return is executed.
Refund Policy:
Second hand goods are sold in a ‘as is’ condition and all care is taken to describe them as accurately as possible. Refunds will not be offered if buyer changes their mind, or if item is 'not what you expected'. All items must be returned to us for full assessment BEFORE refund will be issued. Refunds are processed by Back 2 Wood Demolition after the goods have been fully checked and the buyer advised of the outcome by e-mail.
*Please note it is very rare that goods have been returned and a refund issued.