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Warranty And Returns
Money Back Guarantee within 7 days of receiving your order (We do NOT accept return or refund for all mattresses due to hygienic concerns)
Returns are only acceptable with original packaging. Buyer is responsible for return freight. If you are not 100% satisfied with your purchase please request a Return Authorization via email within 7 days of receiving your order and return in original condition for a full refund.
We do not offer a refund if you change your mind or have damaged the item after delivery in excellent condition.
If an item is faulty, we will meet our obligations under the Consumer Guarantees Act.
RETURN TERMS & CONDITIONS:
-All returns must be authorized with a completed GOODS RETURN AUTHORIZATION (GRA) form.
-All returns are subject to a 10% restocking fee unless faulty or an arrangement is made by mutual agreement with Directrade
-Items must be received into the warehouse for a credit to be processed.
-Returned merchandise must be in the original packaging and in a resalable condition.
-Please note credits cannot be issued for shipping costs or merchandise purposefully damaged.
- We recommend shipping your return products via a tracking courier.
FAULTY GOODS:
FAULTY GOODS:
• All claimed faulty items must be sent back to the warehouse for inspection.
• If goods are proven faulty, we will provide a replacement free of charge.
• Items must be received into the Auckland warehouse for a credit to be processed.
• We will not pay any additional labour cost for reinstalling the replaced product