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Warranty And Returns
Returns:
Faulty On Arrival
We will exchange or refund any items that are defective when received. The faulty item must be returned to us unworn and unused*, in its original packaging, with tags attached, and with a copy of your invoice.
Please email us within 10 days of shipping letting us know the nature of the fault, whether you would like a refund or a replacement, and quoting your invoice number.
Warranty Returns
Our sunglasses have a 12 month warranty (from purchase date) against manufacturing defects or faults. Damage due to excessive wear and tear, impact, mis-use, alteration, or contact with chemicals is not covered by this warranty.
Please email us letting us know the nature of the fault, whether you would like a refund or a replacement, and quoting your invoice number, then return the item to us for a warranty assessment.
Once we've received the faulty pair, your warranty return will be processed within 7 working days, with a replacement pair being sent out to you, or a refund being made.
Please note refunds can only be made back to the payment method/account that was used for the original purchase. If you purchased by credit card the refund will be made to that credit card.
Chemical Damage
Damage to lenses and/or frames caused by exposure to chemical substances including acetone, acids, benzene and benzoids, prolonged exposure to oxybenzone or zinc-based sunscreens, or the use of solvent-based lens cleaners intended for use on glass lenses, is not covered by our manufacturers warranty.
We recommend that, to avoid damage, you wash your Fuglies under clean running water, or with a mild dishwashing liquid, if they do come into contact with these substances.
Non-Warranty Returns
We will happily exchange or refund any non-prescription item within 10 days of shipping that has been purchased in error, that doesn't fit, or that you just don't like.
You will be responsible for the cost of getting the original item back to us and, if you choose to exchange, there will also be a $10.95 re-shipping charge payable before your exchange item is sent out. A $5.00 re-stocking fee (per item) will apply which will either be deducted from your refund, or added to your re-shipping charge.
The item must be returned to us unworn, unused and undamaged*, in its original packaging, with tags attached, and with a copy of your invoice. Worn, used or damaged items will not be accepted for exchange.
Please email us within 10 days of shipping letting us know that they will be coming back, whether you would like a refund or an exchange, and quoting your invoice number.