- Thanksgiving >
- Warranty And Returns
Warranty And Returns
Warranty:
We provide a standard 30 day Return to Base Warranty for defects or malfunction for all listings that do not include any warranty information. We strongly advise you that you read each listing carefully as the warranty terms on each item may vary.
-
It is the buyer's responsibility to check and report any damage or DOA (Death on Arrival) condition problem via email within 48 hours upon receiving the item. Photos or other forms of evidence may be requested as proof of damage. In case of damage in transit, the original package such as the courier satchel/ticket, the boxes and/or cartons must be returned together with the product(s) for investigation in order to make claims.
-
Warranty is not transferable beyond the original buyer.
-
Trademe auction numbers or invoices may be required as proof of purchase.
Exchange/Replacement/Refund:
-
In case of return for exchange or replacement, the buyer is responsible for sending back the faulty product to us at the buyer's cost of postage, and communication must be made with us for approval prior to returning. Returns must be made within 7 days with all the accessories in the original packing materials, cartons and boxes. Refunds will be offered only when a replacement or repair is not applicable. Courier/freight charge is non-refundable in any case.
-
The buyer is responsible for the return cost of faulty/damaged items under warranty.
-
Our company is generally responsible for sending the replacement to the buyer. However if the returned item is tested and found not faulty, the item will be sent back at the buyer's cost.
-
If a refund is provided, a 10% restock fee may be required. Refunds will not be provided in the following cases: the item has been used, or the buyer simply changes his mind, or the item is not what you expected. We strongly suggest you make your bidding/purchasing carefully.