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- Warranty Policy
Warranty Policy
We offer a minimum 12 month parts and labour warranty on all products. Some products come with up to 12 year warranties, please check the specific item.
We will repair or replace faulty goods within their warranty period. Exception may be made in the case of damage to or misuse of the item, problems caused by the use or misuse of the items, negligent operation, inadequate maintenance, commercial use or unauthorised repairs and modifications.
Warranty returns must first be approved by a Trade Tested representative. Our team of experts will organise a suitable solution for you depending on the issue. In the case of repair you will be required to return the unit to one of our service agents. We will then repair or replace the item and get it back to you within a reasonable timeframe.
For any issues please call our support centre on 0800 800 880 with your Trade Me auction number.