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- Warranty Pt 1
Warranty Pt 1
10 Year Warranty on the entire trampoline.
We don't just make the claim, we back the claim with our comprehensive 10-year warranty*. With exceptional engineering, premium materials, quality control and testing, your Springfree® Trampoline is built to last.
Buying a Springfree Trampoline is a family investment. Our commitment to manufacturing the highest quality product means peace of mind for you.
We warrant our products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts, or snags.
If you believe you have a manufacturing fault or a product defect with your Springfree Trampoline and need to make a warranty claim, please contact Springfree Trampoline via phone or our website to complete the warranty claim form.
Our warranty manager will review your claim and respond within 14 days.
If you have any question about making a claim, please contact our Customer Care team at 0800 JUMP SAFE (0800 586 772).
Accessories and Parts
All Springfree Trampoline Accessories are covered by a one-year warranty, with the exception of the Springfree FlexrBall which has a 3-month warranty.
Parts are covered by a 2-year warranty.
SPRINGFREE TRAMPOLINE LIMITED WARRANTY
WHAT IS COVERED
Springfree Trampoline warrants your trampoline against original manufacturer’s defects in material and workmanship. All components of the trampoline are warranted for ten (10) years from the date of purchase (proof of purchase required). This warranty is only valid when used for private household purposes in accordance with the Trampoline and Enclosure Assembly, Installation, Care, Maintenance, Safety, and Use Instructions manual, unless exempted by local legislation and laws. This warranty provides, at no extra cost to you, all parts necessary to ensure your trampoline is in proper working condition throughout the 10-year warranty period. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
WHAT IS NOT COVERED
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Springfree Trampoline shall not be liable for costs, damages or repairs incurred as a result of
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Trampolines purchased from an unauthorized dealer.
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Improper installation not in accordance with the Trampoline and Enclosure Assembly, Installation, Care, Maintenance, Safety, and Use Instructions manual.
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Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Trampoline and Enclosure Assembly, Installation, Care, Maintenance, Safety, and Use Instructions manual.
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External sources such as weather events, the-, fire, fireworks, animal damage, cuts, burns or vandalism. Repairs or alterations carried out by unauthorized parties or agents.
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Use of the trampoline other than for private household purposes (ie: commercial or rental purposes), unless exempted by local legislation and laws.
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This limited warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality.