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- Warranty Pt 2
Warranty Pt 2
Bonus products and gift with purchase
Any bonus or free products offered as part of a promotion (including gifts with purchase) must be returned with the primary product as part of any warranty claim on the primary product that the bonus items were offered with if the claim will result in the primary product being refunded or a credit note offered. In addition, where bonus or free products offered as part of a promotion including gifts with purchase are subject to a warranty claim and cannot be repaired or replaced, the customer must return all bonus products along with the primary product the bonus products were offered with before a refund or credit note of the primary product will be issued. Where the bonus product is a gift card, the unused gift card must be returned with the primary product before a full refund will be offered. Where the gift card has been used, in whole or in part, Honey Whale will deduct the amount that has been used from the refund of the purchase price. For the sake of clarity, Honey Whale notes that it does not require the return of the gift card for a repair or replacement of the primary product.
Without limiting any rights you have under the Consumer Guarantees Act:
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faulty goods will be subject to the normal return procedures for the specific brand being returned.
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freight charges will not be credited.
If you purchased online, we will arrange for collection of your incorrectly supplied/damaged goods. This will be at our cost where such charges are our responsibility under the Consumer Guarantees Act, Otherwise, you will be liable for all delivery and insurance charges incurred in respect of returned goods.
Honey whale reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty, a replacement item will be shipped where possible subject to stock availability or a refund or credit note.
Honey Whale will not be held responsible if there is a delay in delivery. In the event that your product is lost in transit, Honey Whale will not be held liable. Customers will be responsible for the return shipping and handling charge.
You need to send the original or a copy of receipt with your order.Please retain your tracking information for the parcel and allow 7 business days to process the refund on receiving the goods.
Any goods that are not in the original packaging, tags lost, damaged, or used will not be refund, and return shipping fee applied at customer’s cost.
1 Year Warranty Provided on electric scooters or electric bikes. This warranty only applies to the original owner of the Honey whale, or failing that, to the owner with the corresponding purchase receipt. The person who keeps the warranty policy, the receipt and the product will be the one who can make the guarantee effective. Present the invoice or receipt, which includes the specific data of the original purchase object. We will request a brief description of the failure, conditions of the product and / or packaging and we will turn the report to our warranty area, which will contact you to collect the necessary additional information (Image and / or Video).
This warranty does not cover damage or defects resulting from failure to follow the instructions in the owner’s manual, accidents (falls and/or shocks), misuse, neglect, abuse, commercial misuse, modification or improper assembly.
Electrical components are not subject to warranty if they were exposed to moisture.The product was used under conditions other than normal.This warranty does not cover normal wear and tear on your consumable products, for example:
Tires, inner tubes, brake pads, chains, hand accelerator, brake lever, among others.
This warranty does not cover parts damaged by an attempted repair unless performed by an authorized Honey Whale repair center.
This warranty does not cover any unauthorized modifications made and/or to its components.