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Returns
Return or Refund Policy:
We aim for 100% customer satisfaction, in the unlikely event that an item arrives faulty or damaged we will replace or exchange if:
- Item is damaged by freight or defective
- You notify us immediately, same day of the delivery
- If your item is unable to be replaced or fixed we will offer you a full refund of the purchase price excluding any shipping. We will do our best to resolve any problems as quickly as possible.
We will not refund if:
- You simply 'change your mind'
- Item was 'not what you expected it to be' or 'not what you imagined it to be'
- You have damaged the goods yourself
Please ask all questions before bidding.
Signing For Freight & Damage:
When goods arrive it is YOUR RESPONSIBILITY to check the boxes etc for damage before signing, once you have signed for them you have less chance of claiming.
If goods are damaged via a freight company, make a note of the damage on the docket before signing, contact myself & the freight company (details will be on the freight docket), we will also need photos to back up your claim, then we will ensure to get the problem sorted as quick as possible.