- Store help
- Equipoutdoors >
- Returns
Returns
Something’s gone wrong. What do I do?
Material, design or production faults are rare, but occasionally happen. If you find your product to be defective please contact us so we can sort it out for you as soon as possible. All the products we sell come with a manufacturer’s warranty unless they are a used item or otherwise stated as ‘no warranty applies.’ Some products are sold with a ‘lifetime’ guarantee: that the item will stand up to the use for which it was designed for. This type of warranty covers material, design and production faults but does not cover damage caused by improper care, accidents or the natural breakdown of the materials over time. The warranty commences the day of purchase and is only applicable to the original purchaser.
Please keep your sales dockets for warranty purposes. Warranties will not be honoured without proper proof of purchase. Equipoutdoors, at our own discretion, reserve the right to repair or replace any item found to be defective.
In the event of damage to an item due to an accident or improper care, we can arrange to have the item(s) repaired at a reasonable charge. Freight will be the responsibility of the customer. A quote including return freight will be given.
Return Policy:
Equipoutdoors has a 14 day right of return policy. The 14 day period begins from the date of purchase and items returned within this time frame can either be exchanged or credited. If an item is exchanged for an item of a lesser value a credit will be given. Credits will only be given to the same credit card or account as the items were originally charged.
Freight charges are not creditable. It is the customer’s responsibility to freight the item(s) back to Equipoutdoors. A credit will only be given or replacement items sent on the safe arrival of the items back to Equipoutdoors. The item(s) must be returned in ‘as new’ condition complete with all packaging, ticketing and labelling. The item(s) shall remain the property of the purchaser until returned to Equipoutdoors. A freight charge will apply for the shipment of any new item(s) to the customer. A quote for return shipping will be given prior to dispatch.
Please contact us prior to returning the item(s) so we can discuss the options for both the product you wish to replace and the freight charges.
Please Note: While we endeavour to ensure that all information for products sold via our Trademe Store is correct, prices, specifications, features and colours are subject to change. All products are subject to availability and styling variations may occur from time to time as a result of seasonal changes or improvements. We make every effort to ensure items are listed correctly, and that stock is available.