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Returns
Every item that you purchase at Irrigation Express is 100% satisfaction guaranteed.
You may return new and unused items sold by Irrigation Express within 60 days of delivery for a full refund. Items should be returned in their original product packaging, in new condition. We will pay the return shipping costs if the return is a result of our error, otherwise it is up to you to ship it to us. Just e-mail us to get a return Goods Authorisation number (RGA number), please reference your order number and supply a detailed list of what you are returning and why.
You should expect to receive your refund within two weeks of giving your package to your courier. We will notify you via e-mail of your refund once we've received and processed the returned item.
Courier Expenses: If you make an ordering error or change your mind and wish to return items, you will be required to pay the shipping expense. Also if you return the large portion or an entire order, and we paid the shipping, we may deduct charges from your refund.
Product NOT acceptable for return:
A. Goods that have been invoiced from more than 60 days.
B. Goods that are dirty or damaged which are unsuitable for resale.
How to return an Item:
Please e-mail us an RGA number. If we are replacing or exchanging an item, we may send you a courier ticket for your return, so it is important to contact us first.
Please include the following information in your e-mail:
Order or Invoice number.
and your
Name
Address
Phone Number
E-mail Address
When and whom the purchase was made
Reason for the return
Please specify whether you would like to exchange or a refund. You can speed up an exchange by placing a new order with your bankcard or by bank payment and return the unwanted and merchandise for a refund.
Upon receipt of your e-mail, an RGA number will be created and e-mailed to you. please include a copy of the RGA form with your return and make sure the RGA number is clearly marked on the packing list and all boxes.
Send to:
Irrigation Express
60A, Newton Street
Mount Maunganui
Products received that do not conform to the above guidelines may result in the shipment being returned at the customers expense.