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Returns
To request a return, please contact our Customer Care Team via the following methods:
Phone - +64 (9) 580 0489
Phone - +64 (9) 580 0489
In your request, please provide the following information:
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the order number;
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clear photograph(s) of the product; and
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a description of the product and the fault.
Once your return request has been approved, you will receive instructions on how to process your return. You are required to return any products to the returns address we stipulate and in accordance with any instructions we give you.
We will be responsible for the costs of any return postage if your product does not comply with a consumer guarantee and you will be provided with a replacement product or a full refund as required by law.
If your order was processed incorrectly, we will complete your order by either sending you the outstanding item or exchanging the item for the correct item. Items for exchange will only be accepted if they are unused and in the same condition as you received the item.
We reserve the right to refuse refunds or exchanges (depending on the circumstances) if an item is not in original condition or missing parts for reasons not due to our error.
We have the right to require satisfactory proof of purchase before providing a remedy.