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Returns
Clothing Return Policy
*The below applies to clothing only
We only accept returns within 10 days of receipt of all clothing items. Please ensure you send us the original invoice when sending your items back to us. All returns MUST be in the original supplied packaging and in re-sellable, folded condition, including loose pockets with polo shirts and cardboard accessories with business shirts. If upon inspection the item is not found to be in the original condition the buyer will be required to pay for return postage costs and the item will be sent back at the buyer's expense.
Package your parcel securely and post it to
Smartfox
PO Box 37026
Parnell
Auckland 1151
Postage costs
Postage costs for returning items will be at your own expense.
If an item does not fit
If an item you have purchased does not fit and you wish to exchange for a different size, you will need to send the original item back to us for a refund and purchase the correct size from our store. These will be 2 separate transactions.
All returns MUST be in the original supplied packaging and in re-sellable, folded condition, including loose pockets with polo shirts and cardboard accessories with business shirts. If upon inspection the item is not found to be in the original condition the buyer will be required to pay for return postage costs and the item will be sent back at the buyer's expense.
Return Policy for all other Products (not clothing)
We provide a standard 30 day Return to Base Warranty for defects or malfunction for all listings that do not include any warranty information. Please check each product carefully for correct warranty type and period.
- The Buyer must check the item(s) immediately after purchase / delivery and report any transit damage or faults by email within 24hrs of receiving the item. Smartfox reserves the right to refuse courier claims that are made after this time frame. Please inspect the goods prior to signing for them as if goods are signed for ‘in good order’ we are not able to make a claim with the courier.
- Contact must be made directly with Smartfox for approval prior to returning goods under warranty, invoices and auction number will be required as proof of purchase. Photos or other forms of evidence may also be requested from the Buyer.
- Smartfox will replace or repair where possible and Refunds will only be offered where a replacement is not available. Original courier charges are non-refundable. Refunds will not be considered after the item has been used, if the buyer simply changes their mind or if the item is not “what you expected.''
- Products must be returned with all accessories including their original packing materials, cartons and boxes.
- The Buyer has the responsibility and expense of sending back any faulty product to Smartfox. Smartfox is liable for sending the repaired item or replacement back to the Buyer, except in the case that the returned item is tested and found not faulty or not in the same condition that the buyer reported. In which case, the buyer will be required to pay for return postage costs and the item will be sent back at the buyer's expense.
- Warranties are not transferable.
- Warranty valid in New Zealand only.
We do not have to give you a refund if:
- You decide you don’t want the goods
- You find the same thing cheaper elsewhere
- You bought something for someone else that they don’t like or already have
- You bought something that doesn’t match what you already have.
If you are unsure about a product then please email us about a right to exchange. Once agreed by us then please remember all goods returned to us must be in original packaging with all accessories and in a re-saleable condition. If you do not meet those requirements we will not refund or exchange your product and we will send your purchase back to you at your expense.
Non-faulty product will require a Goods Return Authority, must be in saleable condition, and will be subject to a minimum 20% restocking fee. Freight charges will not be credited under any circumstances.
You will be liable for all delivery and insurance charges incurred in respect of returned goods.
You will be liable for all delivery and insurance charges incurred in respect of returned goods.
*SmartFox adheres to the Consumers Guarantees & Fair Trading Acts along with Trade Me's Standard Trading Terms and Conditions