All of our orders are shipped through Courier Post and Toll.
Shipping Costs
Our Shipping costs start at $4.99 for standard size items that fit into a bag for all of NZ. A product that fits into a small box is $6.99 for all of NZ. If a product is in a bigger box but is still not classed as bulky freight it is $11.99 for all of NZ.
Bulky Shipping
Bulky products are shipped via Toll and the price varies from product to product, however the price is clearly marked on each option and is normally split between the North and South Island.
Combined Shipping
We do not currently offer combined shipping as an option.
Estimated Delivery Times
For all standard orders where the freight is $4.99-$11.99, these are all 4-6 working days. For bulky products these can range from 6-10 working days. When trying to figure out the expected arrival date for your order, the first working day is the next day after the purchase.
Please Note: additional freight may be charged by Air Chathams for delivery to the Chatham Islands.
Change to orders
We know that our sales can be popular and things sell fast but it's really important for everyone that our customers orders come through with all the information we need. Unfortunately, once you've submitted your order and payment has been accepted we can't make any changes to it - that includes sizes, colours, quantity and address details. It's not that we don't want to but we move fast so you get your parcel quickly and we're ready for tomorrow's sale.
You don't need to rush things once the product is in your basket as you have between 3 - 5 minutes to finish the order before you lose the product from your basket. In the meantime that product is allocated to you and cannot be purchased by another customer.