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- Returns And Warranty
Returns And Warranty
We want our customers to be satisfied with their purchase and enjoy the products they have purchased from us and thus our policy is flexible and is dealt with on a case by case basis. We want to keep our customers happy and are open to exchange / replace or refund any unused products.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
Please note that if the return is not due to a faulty product or due to a mistake on our part that a 5% - 8% re-stocking fee is applicable to cover our expenses on the transaction.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
Please note that if the return is not due to a faulty product or due to a mistake on our part that a 5% - 8% re-stocking fee is applicable to cover our expenses on the transaction.
Late or missing refunds
If you haven’t received a refund after 7 days, please contact us.
If you haven’t received a refund after 7 days, please contact us.
Exchanges
If you would like to exchange your unused product, please send us an email to arrange this.
If you would like to exchange your unused product, please send us an email to arrange this.
Shipping
If the reason for return is it fault we will cover the return shipping costs and refund the customer in full for the original cost of the product and the shipping costs.
If the reason for return is it fault we will cover the return shipping costs and refund the customer in full for the original cost of the product and the shipping costs.
When returning your product, you may be responsible for paying postage / courier costs for returning your item.