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Returns
We offer good old fashioned, common sense warranties.
No matter what the problem is please contact us first with your invoice details so we can work out the best way to help.
Contact- animalfarmacy@live.com.au
FAULTY. We will replace your item including the shipping costs if the item was found to be faulty or non-functional within 14 days of arrival date. Buyer to cover shipping costs, each way, for warranty purposes after 14 days.
CHANGED MIND. Returns due to change of mind or incorrect selection; the buyer will cover shipping costs of the returned product. Items will only be accepted if they are returned new & unused.
INCORRECT SUPPLY. If we stuff up and send the wrong part to you, generally the part will need to be returned before correct item is sent – we will replace your item including the shipping costs if notified within 14 days of arrival date.
DAMAGED IN TRANSIT. Please inspect your parts immediately you receive them and contact us straight away if any goods have been damaged in transit. Please contact us first so we can organise with you the best way to fix help you. We may need proof (pics etc) so we can claim against the carrier.
After contacting us you can send all Eligible Returns to;
Animal Farmacy
PO Box 3168
Mornington Vic 3931