Warranty And Returns


We offer a full one year warranty on all of our products unless otherwise stated.

Return Policy:


Goods can be exchanged within 3 days of delivery provided that they are returned undamaged, unused and in their original packaging. Contact MUST be made directly with babies for approval prior to returning. Freight charges are not refundable, and the item will need to be shipped back at your cost.

Any Faulty and/or damaged products must be reported within 3 days of delivery, we will immediately replace or repair the faulty/damaged item. Babies is not liable for any claims made after that time frame. So please check your order before signing for the parcel.

No claims are recognized after 3 days of delivery.

Goods returned other than faulty goods, incur a 25% restocking fee.

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.     

Refund Policy:

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.

Packaging, Damaged or Defective Goods:

All of our items are packaged in cartons suitable for either postal or carrier delivery. PLEASE INSPECT BOX BEFORE SIGNING. Babies IS NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE UNLESS NOTED UPON RECEIPT.