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Shipping
IMPORTANT NOTICE:
PLEASE CONTACT US IF YOU HAVE ANY TROUBLE WITH THE PRODUCT YOU HAVE ORDERED BEFORE LEAVING ANY FEEDBACK. WE WILL TRY OUR BEST TO RESOLVE YOUR ISSUE AS QUICKLY AS WE CAN.
RETURN & REFUND:
IN ORDER TO CLAIM A "RETURN & REFUND", YOU MUST RETAIN EVERYTHING YOU RECEIVED INCLUDING THE ORIGINAL PACKAGE WITH THE LABEL ON IT. TO MAKE IT EVEN FASTER FOR US TO PROCESS YOUR RETURN. PLEASE TAKE A PHOTO OF THE ITEM TOGETHER WITH THE PACKAGE LABEL. THEN EMAIL US. WE WILL PROCESS IT STRAIGHT AWAY. GUARANTEED!
Delivery Areas:
We can deliver to any mainland New Zealand postal delivery address. Please note that we can only deliver small items to PO boxes. If you order large items such as trampolines, basketball stands, you will need to provide a physical address.
China Warehouse Shipping Details:
Shipping is FREE for items dispatching from our China warehouses. Shipping items from overseas warehouses also take a longer time than shipping from our local warehouses. The estimated shipping time is 15-25 business days. Quick & Easy returns serviced by Auckland local team. This timeframe generally depends on many factors including custom inspection, courier companies selection, etc. Failed to receive after 40 days of purchase date or not satisfied with the product. We will either issue you a full refund or resend a new item. Guaranteed!
Auckland Warehouse Shipping Details:
Shipping rates start from $10 for the Auckland metro area, up to $30 to south island for limited size products. Depends on the actual weight and size of the product you order, the most cost-effective shipping rates will be calculated at the time of purchase. Exclusions for oversized items.
Courier Shipping For Small Items
1 - 3 business days for Auckland Urban
1 - 4 business days for Auckland Rural
2 - 4 business days for North Island Urban
2 - 5 business days for North Island Rural
3 - 6 business days for South Island Urban
3 - 7 business days for South Island Rural
Freight Shipping For Large Items
2 - 5 business days for Auckland Urban
2 - 6 business days for Auckland Rural
3 - 6 business days for North Island Urban
3 - 7 business days for North Island Rural
4 - 8 business days for South Island Urban
4 - 9 business days for South Island Rural
2 - 5 business days for Auckland Urban
2 - 6 business days for Auckland Rural
3 - 6 business days for North Island Urban
3 - 7 business days for North Island Rural
4 - 8 business days for South Island Urban
4 - 9 business days for South Island Rural
Rural Deliveries: 1-3 extra days for rural deliveries. Please mention your RD number when placing your order.
Shipping timeframe around public holiday periods
Please allow a few extra working days during public holidays. During the Christmas period - please expect courier delivery to take a little longer than usual.
100% Satisfaction Guarantee:
1. We aim for 100% customer satisfaction. If you are not satisfied with your purchase, you can contact us. We will resolve your case as quickly as we can. You can either return for a refund or exchange with another alternative item.
2. If goods are faulty we will meet our obligations under the Consumer Guarantees Act, but proof of purchase is required. Faulty goods must be returned to us as soon as possible.
Note: Buyer shall pay the shipping for warranty services.