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Returns
If you wish to return an item for any reason you need to notify us within 7 working days of your delivery by contacting our customer support team.
When returning an item to us it is your responsibility to ensure that the item is packaged properly so that no damage is caused to the item.
Budget Readymade Curtains will replace or repair where possible and Refunds will only be offered where a replacement is not available. Original courier charges are non-refundable. Refunds will not be considered after the item has been used, if the buyer simply changes their mind or if the item is not “what you expected.''
We are unable to accept any curtains refund or swap if the strings have been pulled in any way or if they have been hung. We require that the curtains arrive in original condition including the packaging, in other words curtains must be in the original state and packing.
The Buyer has the responsibility and expense of sending back any faulty product to Budget Readymade Curtains. Budget Readymade Curtains is liable for sending the repaired item or replacement back to the Buyer, except in the case that the returned item is tested and found not faulty or not in the same condition that the buyer reported. In which case, the buyer will be required to pay for return postage costs and the item will be sent back at the buyer's expense.
We do not have to give you a refund if:
You decide you don’t want the goods
You find the same thing cheaper elsewhere
You bought something for someone else that they don’t like or already have
You bought something that doesn’t match what you already have.
If you are unsure about a product then please email us about a right to exchange. Once agreed by us then please remember all goods returned to us must be in original packaging with all accessories and in a re-saleable condition. If you do not meet those requirements we will not refund or exchange your product and we will send your purchase back to you at your expense.
Non-faulty product will require a Goods Return Authority, must be in saleable condition, and will be subject to a minimum 20% restocking fee. Freight charges will not be credited under any circumstances.
* adheres to the Consumers Guarantees & Fair Trading Acts along with Trade Me's Standard Trading Terms and Conditions