- Store help
- Cabjaks >
- Returns
Returns
We will replace or exchange if:
-
The item is defective
-
The item is incorrectly described in the auction listing
When a customer uses/installs the product, they acknowledge accepting the quality they have paid for. In this way Cabjaks fulfils the conditions of the term ‘quality guaranteed’ (or guaranteed quality, or satisfaction guaranteed or your money back... etc.)
If we are unable to replace goods we will offer you a refund.
We will not refund if:
-
You simply ‘change your mind’
-
Item was ‘not what you expected it to be’ or ‘not what you imagined it to be’.
-
Please ask all questions before bidding. Goods must be returned within 7 days of receipt, in original condition and packaging accompanied by the original invoice. All freight charges are non-refundable.
If you receive defective or damaged goods then please contact us via email initially stating clearly what the problem is, please include the following information:
-
Invoice number
-
Item description
-
Date of purchase
-
Daytime phone number
Cabjaks will contact you within 2 working days with the procedures to resolve the problem via the above guidelines.