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FAQs
Are your products second-hand or brand new?
Most of what we sell is previously owned or second-hand. Very rarely do we sell brand new products. Some items will be described as near new, but all will most likely have been previously owned by someone else.
How accurate are your descriptions?
We endeavour to accurately describe each item we sell as best as we can. We also usually provide several photos of each item. If you find an error in how we have described an item, please let us know. We try to take great care with how we describe each item.
To describe condition, we use a scale of poor, fair, good, very good and occasionally excellent. We prefer to under describe rather than over describe items. Our condition descriptions will be conservative and will not be exaggerated. We find this easier in the long run and especially because most often this results in delighted customers.
Where do you source your products?
We source our products from anywhere and everywhere. This can include second-hand stores, op shops, auctions, garage sales, retail shops, online marketplaces, markets and fairs. We constantly search out the unique, unusual, one off and ideally just interesting. Please keep coming back, make us a favourer seller as you never know what you will find.
Response times for questions
We’ll do our best to quickly respond to your questions between Monday and Friday, from 8.30am to 5.00pm (excluding Public Holidays).
Pricing
We believe our prices are fair. We are not specialist collectors, so we have no interest in having high prices so we can hang onto items. On non sale items we will consider offers. We regularly hold sales, promotions or clearance events for different seasons and product range changes, therefore prices can, and will change from time to time. We are not obligated to honour previous prices; only those published at the time of purchase apply.
Can I pay for overnight or express deliveries?
We do not offer overnight, express or Saturday delivery options.
How long will delivery take?
If you are in a residential area, please allow 2 – 7 business days for your order to be processed and delivered to you. We aim to be quicker, but we do rely on NZ Post and Aramex. Generally, we prefer reliable and safe delivery over speedy delivery. If your item is large, bulky, delicate, fragile or requires special packaging we will take the time to do that including sourcing special packaging materials rather than risk damage. For rural areas, and during busy sale periods, please allow a further 1 – 2 business days.
Do you offer international shipping?
Shipping to overseas addresses is available using NZ Post and its relevant overseas partners. If an overseas address is used please pay with PayPal.
Returns and Refunds
If you want to return an item because it was misdescribed please contact us for return address or to discuss other options. Our contact phone number will be on the parcel. If a refund is required, this will be made by PING or internet banking – depending on how you paid for the item.
My item arrived damaged - what should I do?
In over 8000 trades we can still count on one hand the number of times this has happened. It is rare and indeed our feedback often mentions the high quality of packaging. If you have received a faulty or damaged item, please call contact us immediately. There is a process we follow, and this can be greatly assisted if you do the following:
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Recognise that if a claim needs to be made, we will, as the sender and the people with the contract with NZ Post or Aramex, handle that.
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Let us know immediately by txt or email that the item arrived damaged.
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Tell us straight away if the package was signed for or just left.
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Take photos of the item and the packaging, including any external damage to the packaging such as crushing or squashing and send to us.
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Let the delivery firm know there is a problem.
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If you or any neighbours have security cameras, please retain film of the package being delivered.
Depending on the nature of the damage there might be several options regarding what happens next. Our intention will be to ensure all parties are happy with the outcome. You might want to keep the damaged item, get a discount from me, lodge a claim with NZ Post or Aramex or some other resolution. Please be aware that if a successful claim is lodged with NZ Post or Aramex, they might want to take ownership of the damaged item. Because we mainly sell one off items very rarely will we be able to offer an identical replacement item.
The bottom line is that we will work with you to resolve the matter to our mutual satisfaction.
I received the wrong item, what should I do?
Yes, mix ups can happen!! Please call the phone number on the sender address label on the parcel and explain that you have received an incorrect item. We will work with you to discuss the issue and come to an appropriate solution.