Can you send by standard post instead of courier?
Sorry, we don’t use standard post.
We specialise in providing the fastest and safest tracked delivery, and we send all items by courier in order to achieve this. It ensures that your delivery is tracked at each major stage of the journey, so you can see how your delivery is progressing.
Can I pick up my order instead of delivery?
In order to keep our prices as low as possible, we operate via delivery only. We don’t have staff available to organise and manage pick-ups.
Can you use a different courier?
We have a contract in place for delivery, so we don’t use any other courier or delivery service.
Why is there an extra charge for Rural Delivery?
The cost of delivering to rural areas is generally higher than for urban areas. The courier passes on this extra cost in the form of a rural delivery fee.
How do I know if I need to pay for Rural Delivery?
The courier uses the same definition of rural addresses as New Zealand Post.
You can easily confirm if any address is rural on the New Zealand Post website.
Can you deliver to my PO Box?
Yes, absolutely. Deliveries to PO Boxes are always classed as non-rural, so this is a good option for many of our customers.