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FAQs
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You can feel completely at ease contacting us should there be any issues with your order. We want you to have a great experience with us!
If there is any problem with your order, please send us an email with a detailed description. If possible please attach a photo so we can identify the cause of problem more easily. We appreciate if you can email us firstly before placing unpleasant feedback, so we can sort out the problem for you.
How will I know when my order has shipped?
You will receive a notification and shipping email when your order has dispatched.
How to track an order?
https://www.nzpost.co.nz/tools/tracking
Are you able to change my shipping address?
Orders are processed very quickly in our Trade Me store, with the orders being sent through to dispatch as soon as they are placed. This makes it extremely hard to change any shipping details in an order once it has been placed.
Please ensure you have the correct shipping address in both your Trade Me account.
If you believe any details of your shipping address are incorrect you will need to email through to us immediately and we will attempt to intercept the order to change the details. Unfortunately, we cannot guarantee that we can change any aspects of any orders once placed. We do offer refunds if you receive an item you are not happy with.
I have placed an order and I just noticed the different colour / size / style for an item I just purchased - can you change my order?
We are unable to amend any orders once they are placed. Please ensure you view the size in the description box in Trade Me so you are clear about the size you are viewing. Please search our store if you are after a particular size. If the size can't be found, we do not have it in stock. Please ensure you view the order details in your Trade Me account before confirming your order.