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FAQs
CUSTOMER SUPPORT TEAM
Our aim is to answer all email queries within 1-2 work days. However due to high demand, particularly around public holidays period, this may increase to 2-3 work days. If you have not had a response from us after 1-2 work days, please email us again in case we haven’t received your email. When making contact, please quote your Trademe auction reference number, username or Trademe registered email.
If you have urgent issue on your purchase, such as changing postal address and special dispatch or receiving requirement, we recommend that you contact us by phone within available time listed above. Email receiving and processing may be later than dispatching process.
PAYMENT
Internet Banking
Paynow (Credit Card though Trademe)
Paypal
Bank Deposit
Payment Instructions are automatically sent to all winning bidders after auctions closed and we ask that payment is made in full within 3 working days unless other arrangement has been made with us. Please ensure that you include the correct Trademe auction number or Trademe user name on all deposits to avoid confusion.
It may take a couple of days for your payment to appear at our end due to bank clearance time. Payment without correct reference will cause pending.
Bank Account: Dealonline Ltd
Bank Account Number: 02-0272-0244797-000
Bank: Bank of New Zealand
Warranty
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If listing does not contain any warranty information, we automatically provide a 90 days return to base warranty.
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$1 reserve auctions are provided 30 days return to base warranty.
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Please check FAULTY/DAMAGED/CLEARANCE products listings carefully for particular warranty type and period.
Warranty does not cover
A. FREE BONUS items such as free batteries, free accessories
B. Incorrect assembly, misuse, abuse or use of a product for which it was not designed
C. Neglect and careless storage
D. Unauthorised repairs
Return and Refund Policy
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On arrival, inspect the parcels immediately for signs of damage. Please open the packaging, or use your hands to check if the metal parts get any signs of damage under the wrapping. If you determine that any items are damaged or missing, you must reject the parcel. Any and all shortages and damages must be reported to Dealonline as soon as possible*. Once you sign for the parcel you are agreeing that you have received the items in good condition. If you do not inspect before signing, for all practical purposes, waiving the right to collect on a damage claim even if the damage is discovered later (known as concealed damage).* Report any transit damage or faults by email within 72hrs of receiving the item. Dealonline reserves the right to refuse courier claims that are made after this time frame.
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If you purchase products in advance of need, and has signed the parcel, and wait until it is to be installed to finally check the condition of the product (sometimes weeks or even months have passed); in these situations, it is your sole responsibility to cover the damage and lost.
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Dealonline will replace or repair where possible and Refunds will only be offered where a replacement is not available.Original courier charges are non-refundable. Refunds will not be considered after the item has been used, if the buyer simply changes their mind or if the item is not “what you expected', Please choose your purchase carefully.
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Contact must be made directly with Dealonline for approval prior to returning goods under warranty, invoices will be required as proof of purchase. Photos or other forms of evidence may also be requested from the Buyer.
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Products must be returned with all accessories including their original packing materials, cartons and boxes.
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Refunds will be processed via the method of payment, please be aware that bank clearance times vary and there may be some delay before funds appear in your account.