Deals Direct

Warranty And Returns

All our products come with a minimum 3 months warranty under the Consumer Guarantees Act 1993, unless mentioned as 12 months warranty on the auctions. However If you buy the product for business purposes, the warranties in the Consumer Guarantees Act 1993 shall not apply in respect of those products.
Return & Refund Policy
If you receive a faulty product or an item that is damaged upon arrival, please contact us immediately within 72 hours of receiving the item so that we can ensure that we meet our obligations to you under the Consumer Guarantees Act 1993. For claims made after this time frame Deals Direct reserve the right to refuse courier claims.

Please ensure that you have foreseen all possible options before returning the item to us.

If the items returned to us as faulty are found to be in full working order upon testing, you will be liable for any extra shipping costs incurred. If the product is found to be faulty, we may replace the faulty goods, if the product cannot be repaired or exchanged for a same or similar item. If we decide the item should be returned to us, we will advise the arrangements for this.  Refunds will only be offered where a replacement is not available.

Please be aware refunds will be processed via the method of payment, there may be some delay before funds appear in your account due to bank clearance.