- Store help
-
- About the store
- Contact
- Policies
- Feedback
- Deep Discount >
- Policies
Policies
DeepDiscount wants you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.
For DVDs, Blu-ray discs, HD-DVDs, Music, Books, Video Games, Fragrances and Fun Stuff items you may return your purchase within 30 days from the shipping date for a full refund or exchange, as long as the item is in its original unopened packaging.
You are responsible for return shipping expenses unless you receive a damaged or defective item. Please refer to the information below for exceptions and specific policies concerning some product categories.
If you receive a defective item, please enclose a brief note stating the nature of the defect, and we will refund it promptly upon return.
Please use the return label on the reverse side of the packing slip and send it back to us via mail:
DeepDiscount (TradeMe)
ATTN: CDF Returns Dept
300 Omicron Court STE A
Shepherdsville, KY 40165-9794
United States
ATTN: CDF Returns Dept
300 Omicron Court STE A
Shepherdsville, KY 40165-9794
United States
International orders are shipped via Expedited airmail in conjunction with DHL/Globalmail and your local postal service. Your package is delivered by your regular postal worker. DHL/Globalmail helps us expedite delivery by flying your package closer to your destination before injecting the mail into the postal stream. Delivery times vary based on the shipping destination.
Some larger orders may be shipped via DHL at our discretion.
Please be prepared to pay the Customs Duty your country charges. We are not and cannot be responsible for what your country charges. We do not declare packages at less than paid value, and we do not make special accommodations such as opening your package and only shipping discs.