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Returns
Product Returns - Faulty/Damaged:
We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product please notify us.
Once you have notified us that you wish to return faulty or damaged product, you may return the product to us so long as you provide valid proof of purchase e.g. tax invoice, receipt and/or packaging slip.
If we are unable at the time of return to replace or exchange the returned damaged or faulty goods, we undertake to reimburse you for the amount initially debited for the purchase including packaging and postage charges.
Product Returns – Undamaged:
We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within fourteen (14) days of purchase, however, we will not provide any refund of such purchase. If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk. If you wish to return an undamaged item for exchange please notify us.
Once you have notified us that you wish to return an undamaged product, you may return the product to us so long as you provide valid proof of purchase eg. tax invoice, receipt and/or packaging slip.
Freight charges will not be credited.
You will be liable for all delivery and insurance charges incurred in respect of returned goods.
You will be liable for all delivery and insurance charges incurred in respect of returned goods.
Slipper Return Policy
*The below applies to slippers only
We only accept returns within 10 days of receipt of all slippers. Please ensure you send us the original invoice when sending your items back to us. All returns MUST be in the original supplied packaging and in re-saleable condition. All shipping costs for return is at the buyers expense. If upon inspection the item is not found to be in the original condition the buyer will be required to pay for return postage costs and the item will be sent back at the buyer's expense.
Change of Mind:
We do not have to give you a refund if:
- You decide you don’t want the goods
- You find the same thing cheaper elsewhere
- You bought something for someone else that they don’t like or already have
- You bought something that doesn’t match what you already have.
If you are unsure about a product then please email us about a right to exchange. Once agreed by us then please remember all goods returned to us must be in original packaging with all accessories and in a re-saleable condition. If you do not meet those requirements we will not refund or exchange your product and we will send your purchase back to you at your expense.