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FAQs
At Ecoxgear, we’re committed to making your online shopping experience smooth and hassle-free. That’s why we’ve compiled answers to common questions to help you shop with confidence. If you still need assistance, feel free to contact our support team at 1300 883 085.
Our team is available Monday to Friday, 9:00am to 5:00pm AEST (excluding public holidays).
Payment
We accept payments via Ping and Afterpay, offering flexible options to suit your needs.
Shipping
What are the delivery charges?
Orders over $100 AUD qualify for free shipping. Orders below this threshold incur a $15.00 delivery fee.
Orders over $100 AUD qualify for free shipping. Orders below this threshold incur a $15.00 delivery fee.
Do you offer express or overnight shipping?
Currently, we offer standard shipping only.
Currently, we offer standard shipping only.
Who delivers my order?
We use trusted carriers such as Courier Post and PBT Couriers to deliver to residential or business addresses.
We use trusted carriers such as Courier Post and PBT Couriers to deliver to residential or business addresses.
How long will delivery take?
Please allow 2–7 business days for delivery to residential areas. For rural locations or during peak periods, delivery may take an additional 1–2 business days.
Please allow 2–7 business days for delivery to residential areas. For rural locations or during peak periods, delivery may take an additional 1–2 business days.
Do you ship internationally?
We currently only deliver within New Zealand.
We currently only deliver within New Zealand.
Returns & Refunds
Can I return an item to a physical store?
No, all returns must be sent to our Online Returns address.
No, all returns must be sent to our Online Returns address.
How do I return my order?
Send your item from your nearest post office using sturdy packaging to protect it. For “change of mind” returns, postage costs are the responsibility of the sender and are non-refundable. We recommend keeping proof of postage for tracking purposes.
Send your item from your nearest post office using sturdy packaging to protect it. For “change of mind” returns, postage costs are the responsibility of the sender and are non-refundable. We recommend keeping proof of postage for tracking purposes.
Will I be refunded for delivery charges if I change my mind?
We’ll refund the product cost, but delivery charges are non-refundable unless the item was faulty or incorrect.
We’ll refund the product cost, but delivery charges are non-refundable unless the item was faulty or incorrect.
Received a damaged or incorrect item?
Contact our support team at 1300 883 085 so we can resolve the issue promptly.
Contact our support team at 1300 883 085 so we can resolve the issue promptly.