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- Returns
Returns
We offer full refunds and replacements for all purchases under the following conditions:
- The product is damaged upon arrival or faulty upon immediate use – this excludes misuse
- The product received was incorrectly described in the listing
- Incorrect product received
Listings that are stated as no returns may not be eligible for a return, refund or replacement unless faulty or not fit for
purpose.
If you have changed your mind about an item we will also accept a return (at your cost) within 7 days of delivery provided the item is unopened, unused and in re-sellable condition. In this case, we will also only be able to refund what you paid for the item(s) not the shipping cost.
- The product is damaged upon arrival or faulty upon immediate use – this excludes misuse
- The product received was incorrectly described in the listing
- Incorrect product received
Listings that are stated as no returns may not be eligible for a return, refund or replacement unless faulty or not fit for
purpose.
If you have changed your mind about an item we will also accept a return (at your cost) within 7 days of delivery provided the item is unopened, unused and in re-sellable condition. In this case, we will also only be able to refund what you paid for the item(s) not the shipping cost.
Please be aware that in the case of a change of mind return, a 20% restocking fee may be charged. This is at the
discretion of Elite Retail.
discretion of Elite Retail.