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Shipping
If you “Buy Now” before 2:00PM, Monday to Friday, your order will typically be shipped on the same day, except on public holidays, using an overnight courier service. Please allow an additional day or two for shipping if you place an order over the weekend, as we do not operate on weekends.
All orders are shipped using a tracked courier service, and a tracking link will be automatically sent to you once your order is picked up by the courier or freight forwarder. If you haven't received a tracking link and would like one, please contact us, and we will send it to you manually.
Christmas and New Years Operating Schedule
For orders to be shipped out before Christmas this year, payments must clear by 10:00am, 19th December 2025. Please ensure the shipping payment against the address is correct and that the supplied address is correct.
Please also read our FAQs for the correct way to use the “Combine with another item you've paid shipping on” shipping option to avoid delays.
This year around, we will be continuing to dispatch during the holiday season; however, with severely reduced capacity. If you place an order during the 19th of December – 16th of January, please expect up to 3 working days of delay.
For collections, orders must be collected by 6:00pm, 19th December 2025. Otherwise, you will need to wait until we resume regular operations. Any staff on-site during this period will not be able to assist with collections.
We will resume regular operations on the 19th of January 2026.
Thank you for your understanding and patience. We hope you have a great holiday season!