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Terms and Conditions
These terms and conditions (“Terms and Conditions”) are entered into by and between you and Fisher & Paykel Appliances Limited of 78 Springs Road, East Tamaki, Auckland, New Zealand (“Company”, “we”, “us”, “our”).
If you have a query regarding a spare part please phone 0800 287 746 or email us.
If you would like to contact us for any other reason, including a concern or complaint, please phone 0800 372 273 or email us.
All personal information we collect is subject to, and only used in accordance with, our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you.
1. ORDERING PRODUCTS AND/OR SERVICES
When you place an order for a product, you are offering to purchase that product from us. After you place an order, you will receive an email from us acknowledging that we have received your order and notifying you if we have accepted your order.
We reserve the right to not accept any order from you including, without limitation, where stock is not available, there has been an error in the advertised price or product description or if we believe (in our reasonable opinion) that the applicable order has been placed for, fraudulently or otherwise in breach of these Terms and Conditions. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the email address you provide to us.
We only supply products and services for domestic and private use. You agree not to use the products or services for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We must supply products that are in conformity with these Terms and Conditions and any accepted order placed by you.
The most up-to-date edition of the applicable product Use & Care Manual should be consulted prior to, and strictly followed in the course of, installation of any product. To download any of our Use & Care Manuals visit www.fisherpaykel.com.
Only genuine replacement parts should be used in any Fisher & Paykel appliance.
If notified by us, (for instance, in the applicable product Use & Care Manual) installation of replacement parts must be undertaken by a trained and supported Fisher & Paykel or other appropriately qualified or registered technician. To locate a trained and supported Fisher & Paykel technician, go to https://www.fisherpaykel.com/nz/support/book-a-service.html for our online booking form. You can also call 0800 372 273 for further information. We do not accept any liability whatsoever for any loss, costs or damage caused by using replacement parts which are not genuine replacement parts and/or replacement parts not being installed by a trained and supported Fisher & Paykel technician or other appropriately qualified or registered technician (where we have advised that such technician is required).