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FAQs
It says pick up Dunedin & Palmerston North, which one is it?
Unfortunately, we are unable to change our seller location as we are Palmerston North based. The item’s location will be in the written description twice, in the subheading & in the first 2 images of the auction for clarification. So, it would be Dunedin.
Can I pay cash on pickup or use Eftpos instore?
No, all transactions are by NZ Bank Deposit/Direct Credit. We don’t have the facilities instore to accept cash or eftpos payments.
Can I view in the weekend?
No, Fleetwise operates weekdays only.
Can I collect my vehicle in the weekend?
Yes, we have an after-hours lockbox on the side of our building. Payment must be made & all relevant paperwork completed before Fleetwise will send a unique code. Vehicles are left out under CCTV surveillance at the buyer’s risk. Written off vehicles & plant items are excluded from this offering.
Where are the walkaround notes for this item?
Our walkaround notes are only supplied for light vehicles located in our Palmerston North yard. Trucks, plant items & insurance write offs are excluded.
Can I trade in my vehicle/ Do you offer finance?
No sorry.
Can I arrange a prepurchase inspection?
Yes, you can before the auction finishes. Easiest way is to ring Transpec Services, Palmerston North on 06 354 9926 & they can sort the rest. (No affiliation with Fleetwise)
If you wish to use another provider, you will need to contact Fleetwise to organise a time/day & ensure the vehicle can be picked up & dropped off at an allocated time as agreed. Fleetwise doesn’t have the resources to do the organising or pickup/drop-off of vehicles unfortunately.
Any Buy Now?
No sorry. As Fleetwise doesn’t own any of the stock listed, we must let all our auctions run their course & let the market decide the final outcome. You might even get it cheaper than what you were prepared to offer.
Can you please not deregister my write off after changing ownership?
No, if it is sold deregistered, by law, we must deregister it. If it was sold with live registration, then we just transfer the ownership like normal.
Any warranty with this vehicle?
Fleetwise doesn’t offer any warranty on purchases, however buyers can obtain a mechanical warranty through any 3rd party provider of their choosing. Buyers are covered under the Consumers Guarantees Act where applicable.
Why did an auction get withdrawn?
Fleetwise doesn’t own any of the items listed for sale. Sometimes, our clients will request that we withdraw the listing as they may have had a change in circumstance & it is now required in their plant/fleet. This is outside of Fleetwise’ s control & requests can only be made before the auction closes.
Occasionally we may make a substantial error on the listing & will withdraw it to rectify. It will be relisted soon after if this is the case.
Can you upload more photos?
For vehicle auctions the photo limit is 15 & for plant/other items the limit is 20, so if this amount is reached then we cannot upload more unfortunately.
For items sold off-site, we will upload what we took on our visit, but further image requests will have to be arranged through the on-site contact listed in the
description.
For wrecked vehicles, we rely on photos provided to us by the assessors/salvage yard. What we upload is what he have & can’t obtain more.
If you’re still unsure & require more images, Fleetwise strongly suggests viewing the item yourself or contracting a trusted 3rd party (such as a friend, mechanic, or panel beater) to inspect & get the images or information you require.
The contact for the listing won’t answer the phone, how do I find out more information?
Please be patient with the listing contact as they must juggle answering phone enquiries with their normal day to day workload & can’t always answer the phone at a moment’s notice. Make sure the question isn’t already answered in the description or easy to find online & that the phone calls are confined to weekdays 8am to 4:30pm as phone calls outside these hours are unsolicited. Failing that, you could google their business name & location, call their branch number & get directed to someone that way.