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Returns
RETURNS POLICY
Upon receipt of your order and item(s) are faulty, incorrectly supplied, or damaged in transit you must notify as soon as practically possible.
Please choose carefully as GearUp does not provide refunds or returns if you change your mind.
1) FAULTY ITEM
If an item is suspected to be faulty upon receipt, notify us within 14 days of receiving your order.
The return of goods will only be accepted if GearUp (c/o Lacklands) or an approved agent determines the product is faulty. Upon our discretion, faulty items may be repaired, exchanged, or refunded for the same model or its equivalent model offered by the manufacturer.
Once the item has been returned, assessed and the fault confirmed, we will organise a replacement to be sent out immediately. If outside of the DOA period of 14 days from receipt the item, it will be repaired under warranty. The warranty period can be found on each item's product page.
In the event that no fault is found, returns will be rejected and returned to you. Returning goods will be subject to delivery charges. In most cases, we will not credit freight charges except in the case of an error on our part.
2) INCORRECTLY SUPPLIED
If an item is suspected to be incorrectly supplied, you must notify us within 7 days of receiving your order. We will arrange for the item to be collected and checked. Once the item has been checked and confirmed as incorrect, we will arrange for a replacement to be sent out as soon as possible.
3) DAMAGED IN TRANSIT
Although every effort has been made to ensure that your order arrives to you in a safe and great condition, sometimes goods can be damaged in transit. If you receive your package in a damaged condition, please notify us immediately. We will arrange for it to be collected and a replacement sent once returned.
RETURN INSTRUCTIONS
If your item is incorrectly supplied or damaged in transit the product must be returned in its original, unused condition and packaging.
If there is a manufacturer fault or defect upon the receipt of the product the item must be returned in its original condition and packaging.
Returns shall only be accepted by GearUp (c/o Lacklands) once a request has been made and an approval number (RMA) has been given.
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Please contact us and provide all required details for return.
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You will receive a confirmation email from Helpdesk with your individual ticket number relating to your enquiry. Helpdesk will provide you with instructions, return address details and an RMA number for your return.
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If item is faulty on arrival, incorrectly supplied or damaged in transit we will arrange for the return of the item by supplying you with a return courier ticket.
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Send the item(s) to the return address with your RMA number clearly written on the outside of the box.
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Products returned by post should be sent by registered or certified mail.
GearUp (c/o Lacklands) accepts no responsibility for loss or damage occurring in transit. For all returned product(s), you must maintain a copy of the proof of delivery or consignment information to confirm delivery in case of future queries.