To all our wonderful customers, thank you for shopping with us.
Should for any reason you are not happy with your purchase, we will provide a remedy within the
guidelines provided by Consumers Guarantees & Fair Trading Acts along with Trade Me's Buyer
Protection

Here at GOKINZO, customer satisfaction is our number one priority. We want to make sure that our
customers have an experience that lasts forever. We offer a 30-day return on most of our products.
We accept EASY & QUICK returns to New Zealand addresses.
Please read the conditions and exclusions below:
Conditions
1. Your item must be in a saleable condition, meaning all original packaging (including shrink wrap
and security seals) must be fully intact and the item should be unopened, unwashed or
otherwise unused.
2. Any accessories, manuals and gifts included with the item must be returned.
3. All labels and tags should be still attached.
4. The product being returned is not on the exclusions list below.
5. Return shipping is at the buyers’ expense for the change-of-mind returns.
6. Original shipping charges (including rural delivery fee) will not be refunded for change-of-mind
returns.
7. Please make sure you have your Trade me order number handy to make the process as smooth
as possible.
8. Once approved, you’ll be provided with the return details
9. When we receive your item back our team will do a quick assessment and then issue you a
refund for that product.
10. We accept all returns to New Zealand addresses.

Exclusions
1. Health and beauty products, including cosmetics and fragrances.
2. Hosiery, underwear and swimwear.
3. Bedding and accessories (e.g. pillows, mattress toppers/protectors etc.)
If your item is damaged or faulty, please contact us as soon as possible within 3 days. We will provide
further assistance on a case-by-case basis

Please contact our friendly customer service team with any questions about your order and our services