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Shipping
Our goal is to get your order to you as quickly as possible, ensuring that we provide the very highest levels of responsiveness to you at all times.
New Zealand Order Processing Time
All orders are dispatched on the same or next business day after payment has been confirmed. If your order is placed before 3PM, we will process your order the same day for overnight delivery. Same day dispatch applies to orders placed Monday to Friday.
Tracking Notifications
When we’ve processed your order you will receive an email with the tracking number and courier information so you can track your order from our warehouse to your delivery address.
Order Cancellations
You’re welcome to cancel or change an order after it has been placed, providing it hasn’t already been processed for delivery. Once an order has been picked up by the courier, we can’t recall it. You’re welcome to return it to us for a refund/exchange once it arrives providing the items are in brand new condition.
Saturday Delivery
Please contact us if you want Saturday delivery.
Signature/ Non- signature courier
We usually use non-signature delivery for order of small amount. If you want signature required delivery please email us after placing order.
Damages and Missing Parcels
If your order arrives damaged, or your order has been marked as “delivered” by the courier company but has not arrived, you must contact us within 7 days to so we can lodge an investigation.