Hola Furniture
Advertisement

Warranty And Returns

 
WARRANTY:
 
All of our products carry a 12 month RTB warranty if not specially stated. We are not responsible for any damage caused by misuse or abusing . RTB (Return to Base) means the buyer pays for returning goods to us, we will fix or replace and pay for sending it to the buyer.
 
If shipped by third party courier companies, we will resend at no extra cost.simply check the items when they deliver to you, we can get claimed within 7 days, or we will not be responsible if you find items are damaged after 7 days you received,
 
The warranty does not include the damage, worn, color change, fade and mold on upholstery, stitch, fabric, leather.
 
If you think you are the type of buyer with extra higher standard, we recommend you to buy from a local shop or come to check the furniture thoroughly before dispatching. 
 
If items are damaged( which are still under warrant) the repair will be at our expense, but you need to arrange the shipping back to our main warehouse, our staff will check if damages are caused by misuse or abusing,we try our best to get them fixed, but please use furniture properly , be attention on max weight limit.
The Consumer Guarantees Act doesn't apply to goods usually used for commercial use. 
 
REFUND:
 
For a full refund the goods must be returned in a original package as received by the purchaser. Please choose your purchases carefully as we do not provide a refund if you have changed your mind. For furniture we recommend that you check dimensions to ensure they are the right size for your space and access doorways before purchase., courier and shipping costs are not refundable unless the item received is damaged, defective or incorrect.
 
If you are exchanging for an item, which you paid for shipping on, your shipping fees will not be refunded. Additionally, if the requested exchange item has shipping fees, you will be responsible for those as well.
 
All refund will be refunded by internet transfer into the provided account