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FAQs
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Returns policy
We want all our customers to be completely happy with their purchase. We will give all our customers 14 days from the date of delivery to return any product, provided it's unused and in the original packaging as received. We will provide a refund once the goods are received by us. Warranty policy All our products come with a 12mth i-tools warranty, including our DeWalt factory reconditioned tools. The exception to this is our Milwaukee range which comes with a 5 year manufacturers warranty on all tools and a 2 year manufacturers warranty on batteries. If we are unable to repair the item we will replace it with a new product. Sending the goods to us for a warranty claim is the responsibility of the customer; however we will pay to send either the repaired or new product back to the customer. Delivery and pick up policy We aim to despatch all our orders the day that payment is confirmed in our account. We send all our goods out with a signature required courier to ensure the safety of your delivery. Larger items are couriered with Mainfreight. Unfortunately our courier services will not deliver to P O Boxes so a street address is required for all purchases. Delivery to rural addresses and remote areas can add additional time to the delivery and customers who live in these regions need to be aware their delivery times may be longer. We are predominantly an internet based business; however we allow pick-ups for local customers by arrangement. If you are interested in pick-up please let us know we will give you a pick up address and we can arrange a mutually acceptable time. Payment Payment via internet banking or bank deposit is our preferred payment method 03 0732 0443085 00 - Westpac Bank, Paraparaumu Branch We are approved merchants for Visa and Mastercard over the phone. If you would like to pay by credit card please call our freephone number. We are GST registered and you will receive a GST invoice with every purchase. |