**COVID-19 LEVEL 3 UPDATE 28/04/20**

Will you still be sending orders during in Level 3?

Yes all our items can now be sent during Level 3

Can I purchase everything you have from your store?

Yes, all items can now be sent

Can I pick up my order?

We don't normally allow pickups but will if it is urgent for the customer. It is now possible to collect orders in a contactless way during Level 3. Please ask us for details on this

Will my parcel be delivered overnight during Level 3?

While we will be getting our parcels out daily, we cannot guarantee that parcels will be delivered overnight. I would expect delivery to be slower than usual but please know that the parcel will be on the way and the couriers will be doing their best to get parcels to everyone in a timely manner. Keep checking the tracking number for updates and please be patient during this unprecedented time.

How will the Courier collect the parcels during Level 3?

We have a room on the side of the building where parcels are collected by the courier. We will be placing the parcels in the room and vacating prior to the courier arriving. The courier will also be placing parcels for us in the room and we will collect once he has vacated.

What do I do if my order doesn’t come?

Please allow a few days for delivery to give the Courier sufficient time during this busy period to get the parcel to you. If it does not arrive during this time, first check your emails in case we have emailed you with a problem with address or delivery. If nothing, email us and we will do our best to support.

How will I get the parcel from the courier?

Normal delivery will apply for ‘authority to leave’ parcels. For signature parcels, the courier will bring the parcel to the door, they will knock, place the parcel on the doorstep and then move back at least two metres. The courier will not be collecting a signature from you, they will just ask for a name once you have collected the parcel and record it on the system. PLEASE DO NOT APPROACH A COURIER DRIVER!

What other precautions are you taking?

As a precaution we will be wearing gloves and a mask when handling and packaging items for an order as well as appropriate hand washing techniques.

**STAY SAFE AND BE KIND**