PLACING AN ORDER

Can I cancel my order?
Once an order has been placed and the payment is processed, it cannot be cancelled by the
customer. However, if the online division is contacted immediately via email or by phone
(prior to the item/s being dispatched) the online team will be able to intercept and organise a
refund. If the order has already been sent, it will need to be returned by the customer and
received by the online team prior to a refund being issued.
 

How long will it take for my order to arrive?
We endeavour to process all online orders as quickly as possible, however in addition to our
internal stock holding, we also source items externally, therefore some orders can take a
little longer to process. Please allow between 2 – 5 business days to receive your order. If
you have not received your order within this timeframe, please contact our online division so
that they can track and locate your item/s.
I made a mistake when I placed my order, what do I do?
We do understand that mistakes happen, so if you have ordered an incorrect size/item,
forgotten to apply a promotional code, or provided an incomplete/incorrect delivery address - please make sure you contact the online team via email as soon as possible. Remember to
include the order number and the correct details and we will endeavour to intercept you order
before it is dispatched.
 

What happens if I provide an incorrect delivery address?
It is the customer’s responsibility to ensure the correct delivery address details have been
provided at the time the order is placed. However, we do understand that a mistake may
occur. If you have provided an incomplete or incorrect delivery address, please make sure
you contact the online team via email as soon as possible. Remember to include the order
number and the correct details and we will endeavour to intercept you order before it is
dispatched.

Why is there a delay in my delivery?
Shipping may take additional time during sale periods, holidays and extreme weather events.
Please contact our online division if you have not received your order after 5 business days if
there has been no notification of expected delayed deliveries.

I have emailed during a Weekend, why has no one replied to me?
Although you can make purchases from our online store 24hrs a day, the online office is not
in operation over the weekend or on public holidays. It is open Monday-Friday 9am – 5.30pm. Our team will endeavour to get back to you as soon as possible during business
hours.

Can I call/visit INKPOWER site to query my online order?

Please be aware that although the store and the website are all owned by INKPOWER LTD,
the store is separate from the online division - therefore the staff in store may not be able to
assist you with your query, especially if it is regarding your order.
Please email to INKPOWER for anything relating to your order or the website. However, the
friendly team at our store will be able to assist you with information about your enquiries
and/or product information.

I made an order but I didn’t receive an order confirmation email?
Firstly check your junk/spam mail to confirm the order confirmation. If you have not received
an order confirmation from us, shortly after placing an order, please contact the online team
as soon as possible. Occasionally a tech issue may have prevented a confirmation email from
being sent, and if this is the case our team will be able to forward it to you.