- Intenze >
- Returns
Returns
You can return any physically shipped product to us in its original condition within 7 days of the date you received the item(s). If you are returning an item because of an error on our part or, because it is damaged or defective, we will either replace the item or refund it in full. The return delivery charge is the responsibility of the buyer. Unless waived by Intenze.
Where you are withdrawing from your purchase within 7 days of delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery (if any).
All returns must be authorized. Please inform us of your decision to return the item and wait for our response before putting it in the post. If you return an item without authorization from us, it may be refused.